Refund policy

Return and Refund Policy

We offer a 30-day return policy on eligible products. You have 30 days after receiving your order to request a return.

To qualify, the product must be unused, uninstalled, unmodified, and in the same condition in which it was received. It must also include its original packaging and proof of purchase.

To request a return, email fessmanmfg@gmail.com with your order number and reason for the return. If your return is approved, we will provide return instructions and the appropriate return address. Products returned without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are not refundable.

Damaged, defective, or incorrect products

Please inspect your order when it arrives. Contact us promptly at fessmanmfg@gmail.com if your product is damaged, defective, or different from what you ordered. Include your order number and photographs of the product and packaging so we can evaluate the issue and make it right.

Non-returnable products

The following products cannot be returned:

  • Custom, personalized, made-to-order, or specially fabricated products

  • Products that have been installed, used, modified, machined, painted, welded, or otherwise altered

  • Digital downloads, including CAD files, 3D-printing files, drawings, plans, and other downloadable products

  • Gift cards

  • Clearance or final-sale products when clearly identified as final sale

Please contact us before purchasing if you have questions about whether a product is returnable.

Exchanges

We do not process direct exchanges. The fastest way to obtain a different product is to request a return for the original item and place a separate order after the return is approved.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact fessmanmfg@gmail.com.